Frequently Asked Questions
- What time is check in and check out?
12:00 p.m.
- Can I leave the room late?
You can request one at reception but we cannot guarantee it.
- Can I choose the type of bed in my room? (Large bed – two beds)
When making the reservation.
- Do the rooms have a balcony or terrace? Can I reserve one?
We do not have any rooms with balconies or terraces.
- Are there non-smoking rooms?
Yes, we have 13 non-smoking rooms.
- How many storeys does the building have? Is there a lift?
6 floors and two lifts (elevators)
- Is there air conditioning in the rooms? Does it work all year round?
We have air conditioning in the summer and heating in the winter.
- Is your hotel adapted for the handicapped?
No.
Can you keep my luggage when I leave the room?
We have a left luggage room for guests.
- Does the hotel have an Internet or e-mail terminal for guests?
In the hotel lobby we have an Internet point which the guests can use.
- Do you have high-speed internet in the room for my portable computer?Is it wireless?
We have high speed wifi Internet connection throughout the hotel. It works with 1 hour prepaid Telefonica cards (6,50 €) and 24 hours (12,00 €)
- Do you have a quiet, romantic room? How can I reserve it?
No.
- What languages are spoken in Reception?
Spanish, English and Italian.
- Is there a safe place to park my car? How much does it cost?
There are several public car parks near the hotel, from 16 € to 30 € day.
- Where may I rent a car?
At reception.
- How far are you from the Puerta del Sol?
200 m.
- How far are you from the Prado Museum?
1 Km.
- How much does a taxi from the airport cost? How long does it take?
25 a 30 €, arround 35 minutes.
- In what kind of a neighbourhood are you?
Historical, commercial and tourist centre of Madrid.
- I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
There is a metro, a bus from the metro station Arturo Soria and taxi. By car: direction Airport (N-II), Campo de las Naciones and then IFEMA Trade Fair Park.
